FAQ

HOW DO I JOIN PROJECT DEATHPOINT?

Launch FiveM, open the server list or use direct connect, and join using our connect address (shown in the header of this store and in our Discord). New survivors should read the rules channel before their first run.

HOW LONG DOES DELIVERY TAKE?

Most packages are delivered automatically within a few minutes of a successful payment. Some perks may only apply after the next server restart or once you reconnect. If your item still hasn't arrived after that, open a support ticket.

WHAT DO I ENTER AT CHECKOUT?

Enter the exact in-game username / ID for the account you play on. This is how the system knows where to deliver your items, so double-check it before paying.

DO PERKS GIVE AN UNFAIR ADVANTAGE?

No. Project Deathpoint is designed to stay fair. Store packages focus on cosmetics, supporter recognition, and quality-of-life convenience — not pay-to-win power that ruins the survival experience for everyone else.

CAN I GET A REFUND?

All purchases are virtual goods and are non-refundable. That said, if something genuinely went wrong (item not delivered, double charge), we'll make it right — see our Refund Policy and open a ticket.

I WAS BANNED. CAN I GET MY MONEY BACK?

No. Purchasing a package does not protect you from moderation. If you're banned for breaking the rules, cheating, or filing a chargeback, perks are forfeited without refund.

MY ITEM DIDN'T ARRIVE — WHAT NOW?

Give it a few minutes (and try reconnecting). If it's still missing, open a ticket in our Discord with your transaction ID and in-game name and we'll sort it out fast.

IS THE SERVER 18+?

You must be 18 or older — or have parental/guardian permission — to purchase from this store. Some server content is intended for mature audiences.

STILL STUCK?

Our team is most active on Discord. Drop into a support ticket and we'll help you out.