Refund Policy

We want every survivor to be happy with their support of Project Deathpoint. Please read this policy before purchasing.

ALL SALES ARE FINAL

Because all items in this store are digital, virtual goods delivered instantly and automatically, all purchases are non-refundable. By completing a purchase you acknowledge that you are buying virtual content with no real-world value and waive any right to a refund except where required by law.

WHEN WE WILL HELP

While purchases are non-refundable, we will always try to make things right if something goes wrong on our end. Open a support ticket in our Discord if:

• You paid but your item was never delivered (after allowing time for a restart / reconnect).
• You were charged more than once for the same package.
• A package was not as described at the time of purchase.

In these cases we will re-deliver the item, correct the issue, or issue store credit at our discretion.

WHAT IS NOT ELIGIBLE

• Change of mind after purchase.
• Bans or perk removal resulting from breaking server rules, cheating, or chargebacks.
• Server downtime, wipes, content changes, or eventual closure.
• Entering an incorrect username / ID at checkout (contact us and we'll help re-route delivery where possible).

HOW TO REQUEST SUPPORT

Open a ticket in our Discord and include your transaction ID, the in-game name / ID used, and a description of the problem. Disputes and chargebacks filed without contacting us first will result in a permanent ban.

Last updated: June 15, 2026.