Support

Something go wrong on your run? We've got you. Here's how to get help with anything related to the Project Deathpoint store or server.

FASTEST WAY TO REACH US

Open a support ticket in our Discord. Our team monitors tickets daily and this is the quickest route to a resolution.

WHAT TO INCLUDE

To help us resolve your issue as fast as possible, please include:

• Your transaction / payment ID (from your purchase confirmation email).
• The in-game username / ID you used at checkout.
• The package name you purchased.
• A clear description of the problem (and screenshots if you have them).

COMMON ISSUES

• Item not delivered? Wait a few minutes and reconnect. Some perks apply after a restart. Still missing? Open a ticket.
• Wrong username at checkout? Contact us — we can usually re-route delivery to the correct account.
• Charged twice? Send us both transaction IDs and we'll correct it.

IMPORTANT

Please always contact us before opening a payment dispute or chargeback. We're happy to help — but chargebacks filed without contacting support first result in a permanent ban across all Project Deathpoint services. See our Terms of Service and Refund Policy for full details.

Stay alert. Stay alive. We'll see you back in the wasteland.